The Bloom Intelligentsia

Your Source for Restaurant Marketing & Retail Marketing Best Practices

Improving Restaurant Ratings and Reviews: Creating a Feedback Loop

Posted by Nellie Weiss on Sep 4, 2019 8:38:00 AM

Customer ratings and reviews can have a significant impact on your business. Whether good or bad, these reviews provide priceless feedback you can use to improve your overall customer experience. They allow you to recognize specific things that customers love, and those that need improvement.

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Tags: Ratings and Reviews, WiFi Marketing

Using Online Ratings Sites to Grow Your Business

Posted by Jonah Babnick on Aug 7, 2019 8:20:00 AM

It's important for businesses to measure and understand customer sentiment, that's a given. Although there are many metrics from which to measure business success, customer satisfaction is a big one that cannot be ignored. 

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Tags: Ratings and Reviews, WiFi Marketing, WiFi Analytics

Using Your WiFi Landing Page To Collect Customer Ratings

Posted by Allen Graves on Jul 17, 2019 8:42:00 AM

Most everyone now looks to the internet to give suggestions on any number of questions we might be asking, from where to go and what to see on our next vacation, to the nearest location of a quality gym, to something as basic as where to eat for dinner. 

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Tags: Ratings and Reviews

Responding to Positive Ratings and Reviews – in TIME

Posted by Robin Johnston on Jul 3, 2019 8:32:00 AM

In last week’s blog post, we discussed the importance of responding properly to negative online ratings and reviews using TACT. As important as this is, it is also important to respond to the positive ratings and reviews your business is receiving online.

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Tags: Ratings and Reviews

Engage Negative Customer Ratings and Reviews - With T.A.C.T.

Posted by Robin Johnston on Jun 26, 2019 8:34:00 AM

You work hard to keep your restaurant business alive and growing. Part of that effort includes monitoring and improving your restaurant’s online ratings and reviews. All of this energy and determination makes it so much more upsetting when you visit one of the popular online ratings websites to see a scathing, negative review.

Your first inclination will most likely be to fire back with a defensive message. But doing so could have long-lasting damaging effects on the way the public views you and your business. Instead of quickly defending yourself and risking the appearance of not caring about your customers, take a deep breath, relax, and respond with TACT.

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Tags: Ratings and Reviews

How to Take Control of Your Online Customer Ratings & Reviews

Posted by Dan Amato on Jun 5, 2019 8:26:00 AM

Like it or not, restaurant ratings websites play a critical role in getting customers through your door. Great ratings can keep your seats full, while negative ratings can send potential customers elsewhere. If you're not actively taking steps to improve your online ratings, consider the following.

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Tags: Ratings and Reviews

How To Deal With Poor Customer Ratings and Reviews

Posted by Allen Graves on May 29, 2019 11:32:00 AM

The wonderful thing about the internet is that it gives every customer an opportunity to review a business, it’s product and its services.

But, wait. That could be a bad thing about the internet, right?

Well, not really. But no business owner can be blamed for feeling that way on the day they wake up to see a customer has left a scathing, negative review of their business on a prominent website. 

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Tags: Ratings and Reviews

How to Turn Poor Customer Ratings Into Satisfied, Loyal Customers

Posted by Allen Graves on Sep 12, 2018 8:00:00 AM

In today’s wired world where everyone has immediate access to the internet, it’s no secret that customer reviews and ratings are hugely important to any business, especially in the restaurant industry. These ratings can bring a wealth of valuable information to informed restaurant owners who understand how to respond to them.

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Tags: Ratings and Reviews

Using Customer Ratings to Improve Your Restaurant Business

Posted by Allen Graves on Sep 5, 2018 8:00:00 AM

Customer ratings and reviews can have a significant impact on your business. Whether good or bad, these reviews provide priceless feedback you can use to improve your overall customer experience. They allow you to recognize specific things that customers love, and those that need improvement.

Read More

Tags: Ratings and Reviews

How To Get More Customer Ratings and Reviews

Posted by Allen Graves on Aug 29, 2018 8:00:00 AM

In our previous post, we established that positive customer ratings and reviews can be one of the most valuable and powerful customer acquisition and marketing tools for your restaurant business. If you’re ignoring your ratings and reviews, take a look at our last post, Why Every Restaurant Should Care About Customer Ratings, to discover the potential revenue you’re undoubtedly leaving on the table.

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Tags: Ratings and Reviews

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Intelligentsia

noun in·tel·li·gent·sia

"A group of intelligent and well-educated people who guide or try to guide the political, artistic, or social development of their society."

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