You work hard to keep your restaurant business alive and growing. Part of that effort includes monitoring and improving your restaurant’s online ratings and reviews. All of this energy and determination makes it so much more upsetting when you visit one of the popular online ratings websites to see a scathing, negative review.
Your first inclination will most likely be to fire back with a defensive message. But doing so could have long-lasting damaging effects on the way the public views you and your business. Instead of quickly defending yourself and risking the appearance of not caring about your customers, take a deep breath, relax, and respond with TACT.