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In a recent blog post, I discussed the importance of seeking out and responding to customer reviews on sites like Yelp. Getting this kind of feedback on a regular basis is critically important, and can help stave off real disasters.Question_Plate.jpg

You might also want to survey your customers yourself from time to time to get their impressions about your restaurant, food, and service. For a few ideas about questions you might want to ask them, check out this post from restaurant industry professional community and social media company FohBoh: "Top 15 questions to ask your restaurant visitors". It should get your wheels turning about what feedback you could use to really ramp things up and help ensure a great year!

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