The Bloom Intelligentsia

When (and When Not) to Use Coupons to Entice Loyal Customers

Posted by Megan Flatt on Jun 1, 2017 9:56:00 AM

Coupons are an extremely effective way to influence consumer behavior, but they may not always be the right marketing choice for your business. Before you start a coupon program, consider your short- and long-term goals. Coupons can be great to get a new customer in the door, but that visit may not turn a bargain shopper into a loyal patron.

Some companies turn to coupons for a quarterly bump in sales or to move inventory that’s been sitting too long. If your company wants to use coupons to address customer churn, you’ll have to keep a close eye on several data points and structure the offers for repeat customers. Making haphazard decisions won’t get you the desired goal and may even lead to losing money.

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Topics: coupons, Churn Rate, Bloom Intelligence, customer loyalty, loyalty program

Five Gems A Wi-Fi Analytics Tool Can Reveal About Your Customers

Posted by Megan Flatt on May 30, 2017 9:50:00 AM

Have you purchased an email or other marketing distribution list that did not produce new customers? Have you paid someone to design, print and distribute a mailer that didn't increase sales? If so, you know just how precious marketing dollars are.  And, you don't want to make the same mistake again.

Knowing how and where to spend a marketing budget to maximize results is the key to any marketer's success. The same is true for managers who need to assess how to allocate their "resources" - i.e., their employees.  And when combined, knowing how to best coordinate your operations to take advantage of your marketing efforts, and vice-versa, is an art many businesses are still trying to perfect. 

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Topics: customer loyalty, wifi generated data, wi-fi analytics, wi-fi analytics platform, customer metrics

4 Tips for Starting a Successful Coffee Loyalty Program

Posted by Megan Flatt on May 26, 2017 2:25:00 PM
A coffee shop is one of the best opportunities to create a consumer loyalty program.  Yet, as any café owner knows, creating loyalty can be a challenge. 
 
Approximately 46 percent of coffee drinkers  patronize a coffee shop for their regular cup o' joe.  With over 24,000 coffee shops to choose from, however, its no wonder they can be extremely fickle.  And aside from the brick and mortar shops, they can choose to use the office Keurig machine or stop at a local convenience store selling hot and bottled coffee beverages. 
 
So how do you develop regular customers in such a challenging environment? Here are a few lessons to consider when starting (or refining) a digital consumer loyalty program.
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Topics: customer loyalty, wi-fi analytics, wi-fi marketing, loyalty program

Anatomy Of A Loyal Customer: Four Metrics To Look For

Posted by Megan Flatt on May 18, 2017 3:09:00 PM

Why are loyal customers important?  It seems like an easy question to answer, but not all companies understand how costly it is to lose--and have to replace--their customers.  Plus, companies may be doing irreparable harm to their brand if they aren’t recognizing why customers aren’t loyal to their brand.  

Many marketers underestimate the importance of their loyal customers. Others recognize that importance, but struggle to find a way to track customer loyalty and reward loyal customers.
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Topics: Churn Rate, customer loyalty, net promoter score, customer lifetime value, return rate, wi-fi generated data, wi-fi analytics, customer retention, customer metrics, customer return rate, loyalty program

Wi-Fi For Restaurants: An Untapped Source Of Customer Insights

Posted by Megan Flatt on May 16, 2017 7:52:00 AM

Restaurant marketers struggle every day to find new ways to learn about their customers.  Far too often they find themselves lacking adequate tools and resources needed to discover usable insights. They know that with such insights, they can increase profits and improve customer return rates.

Brick and mortar marketers in all industries are constantly reminded of how much easier it is to acquire customer information digitally.  They question how to get the same data their online competitors are able to acquire. The answer may be right under their roof.  The free Wi-Fi they are already offering to customers can generate the type of usable insights they need, especially when paired with the right software.

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Topics: free wi-fi, marketing strategies, wi-fi analytics, wi-fi marketing, data analytics, restaurant analytics, restaurant marketing data, wi-fi for restaurants

Wi-Fi Marketing & Analytics Software: How To Compare Your Options

Posted by Megan Flatt on May 11, 2017 11:29:00 AM

Many retail and restaurant marketers are starting to realize that Wi-Fi marketing and analytics are powerful tools to better understand their customer base, boost profits and improve customer loyalty. Yet, not every product is the same.  What makes one a better investment than another comes down to the product capabilities, the progressiveness of the company behind the product, and the services the company provides.

Here we will outline a detailed comparison process for how marketers should choose one tool and one company over another.

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Topics: retail marketing, wi-fi analytics, wi-fi marketing, wi-fi analytics platform, data analytics, wi-fi marketing software, wi-fi marketing platform

Hospitality Wi-Fi: How Hotels Can Benefit From Wi-Fi Marketing

Posted by Megan Flatt on May 2, 2017 7:46:00 AM

Marketers at smaller hotel and motel chains face constant pressure to increase bookings and strengthen guest satisfaction. Printed cards for customer surveys only go so far in giving marketers the insights they need to improve their marketing. Plus, pen and paper feedback is a thing of the past.  

Looking ahead, it is expected that consumers will increasingly shop based on price rather than brand name in the non-luxury product and service segments (just ask Alexa).  This is true for the hospitality industry, as well.

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Topics: wi-fi analytics, wi-fi marketing, hotel wireless internet, hotel marketing, brand bonding, hospitality wi-fi, hospitality marketing

Wi-Fi Advertising vs. Wi-Fi Analytics: Which Is Right For You?

Posted by Megan Flatt on Apr 27, 2017 12:23:00 PM

You may have heard of Wi-Fi advertising, Wi-Fi analytics or Wi-Fi marketing, but you may not really know what these things are or the differences among them. So, while you know you need to take advantage of these new technologies to revitalize your revenue, you may not be sure how to proceed.

Confusion in the market about Wi-Fi advertising vs. Wi-Fi marketing stems from their similarities.  So, the first step is to spend some time outlining how they are similar, how they differ, and how marketers should go about choosing between or among them.  Then, you can better understand Wi-Fi analytics, and how it converges with advertising and marketing to help you understand consumer behavior and increase revenue.

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Topics: analytics, wi-fi generated data, data analytics for retail, wi-fi analytics, wi-fi marketing, hotspot advertising, hotspot marketing, wi-fi advertising

Behavioral Segmentation: How It Works For Restaurants

Posted by Megan Flatt on Apr 25, 2017 7:50:00 AM

Restaurant marketers are intrigued by marketing concepts used by digital businesses and larger companies, but they are also frustrated that those concepts have been largely inaccessible to them because of the limitations of brick and mortar customer tracking.

For instance, restaurant marketers are frustrated by not being able to leverage things like behavioral segmentation in their marketing. With tools like Wi-Fi analytics platforms, however, marketing based on behavioral segmentation is now possible for companies with brick and mortar businesses.  


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Topics: restaurant marketing, wi-fi generated data, retail marketing, behavioral segmentation, market segmentation, customer segmentation, marketing platform, wi-fi analytics

Building Smarter Retail Stores: How Business Intelligence Boosts Profits

Posted by Robin Johnston on Apr 20, 2017 9:22:00 AM

Every retail store owner remembers James Earl Jones's prolific voice in the movie Field of Dreams, whispering to Kevin Costner, "if you build it, he will come." While that sounds great, we know better.

As retail store owners strive to boost profits on limited resources, faith and trust don't fill the bill. The guesswork required when selecting merchandise for target customers, creating promotions to motivate new purchasers to visit, and determining the amount of inventory and staffing required to meet demand is enough to drive you back to that Magic 8-Ball from childhood.

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Topics: social wi-fi, Churn Rate, social media, customer churn, business forecasting, retail analytics, customer attrition

Intelligentsia

noun in·tel·li·gent·sia

\in-ˌte-lə-ˈjen(t)-sē-ə, -ˈgen(t)-\

"A group of intelligent and well-educated people who guide or try to guide the political, artistic, or social development of their society."

The Bloom Intelligentsia blog keeps Bloom Intelligence's clients, supporters and partners updated about social Wi-Fi, big data analytics, and cloud-based marketing for restaurants and retail locations. Subscribe to receive notification about new posts concerning:

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